Returns Policy

 

back to Terms and Conditions of Sale

 

Our return Policy is quite simple: If you do not like the purchased item or you changed your mind, just send it back.

You have the right to cancel the purchase of a good without having to give a reason at any time within 30 days, beginning on the day after you receive the goods.

The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of cancelaltion (withdrawal), you must inform us (R. Baylo, Mulens, Mühlenbergsweg 17a, 30823 garbsen, Germany, Tel.: +0049 1779357826, Email: return@mulens.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model Model withdrawal form, but it is not obligatory.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.

You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

We will offer you always a full refund (without shipping charges), if the item does not match the Item’s description, we will take care as well of the shipping charges.

We will made the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.

Return shipping will be the buyer’s responsibility.

Any question? don´t hesitate to ask us return@mulens.com